Terms and Conditions


Please read the below information before contacting us, arranging a visit, or purchasing a car.

By visiting us or purchasing a car from us you will be bound to the relevant terms and conditions, these do not affect your statutory consumer rights.

1- All test Drives must be booked in advance and a Valid UK driving license is required. Test Drives for under 21s are not allowed. Solo Test drives are not available.

2- Before coming to collect or view any car please note that all cars are not ready for instant collection unless stated otherwise in writing. Thus, all cars require preparation time prior to collection or viewing.

3- All appointments made must be confirmed on the day of the appointment (MON-SAT) via a call or email. On Sundays, all appointments must be confirmed (a day in advance) on Saturday before 5 pm (closing time) via a call or email. If any appointment is not confirmed it will be assumed that you are no longer attending this appointment and therefore it will be canceled.

4- We do not accept credit cards under any circumstances. Debit Cards are accepted for payments of up to £350 and all full payments are due via bank transfer or cash only. All payments must clear into our bank account before we release any paperwork or cars for delivery or collection unless agreed otherwise in wirting.

5- Please note, that without a deposit being placed on any car we are not able to reserve any car for customers under any circumstances (unless otherwise agreed in writing). Deposits are also non-refundable (unless otherwise agreed in writing). We operate strictly on a first come first serve basis. To place a reservation or deposit please Call us on 01273 671 536 or email us at [email protected].

6- We reserve the right to change the final price of any car on our website or other advertising platforms. Please note, the price for any car or service is always at the discretion of the Sales Manager. Prices may be changed without any notice unless a deposit has already been placed on a car. If a deposit has been placed then the agreed price will always stay fixed. Please call the office to confirm prices and you can request this in writing prior to viewings and/or collections.

7- We reserve the right to cancel any appointments and you will be notified if this is the case.

8- Delivery is only free on cars over £10,000 and the delivery address must be within 25 miles of our site. Please note, all delivery services provided are carried out by a third party and therefore are a separate service fee paid to an impartial 3rd party logistical company. On delivery, you have the right and choice to reject the vehicle for any reason whatsoever or choose to purchase the vehicle after taking a test drive. Therefore, we do not offer a ‘distance sale’ as you have the right to make a purchase decision on delivery and we do not charge you anything for rejection of a vehicle on delivery (as no deposit is taken). You would under these circumstances be charged by the third-party company for their transportation service provided.

9- If you are traveling from a distance we highly recommend a virtual video viewing prior to making the journey and can send you more detailed pictures on top of the already uploaded detailed images and advert descriptions on our website.

10- Extended warranty options are available on all cars. Protect Lite (Any Age or Mileage for a maximum of 12 Months), Protect Essential (up to 10 years old, Under 100k mileage, Maximum 36 months) and Protect Plus (Up to 8 years old, Under 80k milage, wear and tear cover up to 85k mileage, Max 36 months). Otherwise, all cars come with a BASIC 3 MONTHS (in-house) warranty that covers your Engine & Gearbox and have a claim limit per claim of up to £500 unless agreed otherwise in writing.

11- We operate strictly on an APPOINTMENT ONLY basis. Please call us on 01273 671 536 or email us at [email protected] to arrange an appointment slot prior to making a visit.

12- Service History on all cars is exactly as stated on the website and on collection all service history records are given to the customer (please double-check service history on collection). Specifically, Cambelt and Waterpump would have only been changed if stated in the advert description or agreed otherwise in writing. The customer is responsible for all maintenance of their vehicle after the collection including all interval maintenance, servicing, and part changes.

13- Please note as a registered keeper, owner, and/or a driver of a car purchased from us you are always responsible for ensuring the car is taxed, insured, and legal for UK road use. Throughout ownership, it is also your responsibility to maintain your vehicle according to manufacturing guidelines. If you require any assistance or advice on this we would be more than happy to help.

14- In all circumstances where tires may need changing used/part-worn tires may be used unless agreed otherwise in writing. 

15- Although every effort has been made to ensure that the adverts are as accurate as possible please confirm all details with a salesperson. This includes the features, service history, and owners. Please also note that if our advert states that a car us ULEZ this has been checked from the TfL website which states the vehicle is ULEZ compliant, but they do have a disclaimer that this may change at a future date/time without notice. 

Company Infomation: (Name: Pavillion Car Sales ltd) – (Incorporated on: 17 April 2012) – (Company number 08034612